What to say to a porcupine 20 humorous tales that get to the heart of great customer service /

Geahča maid

• Beyond customer service, revised
  Dahkki: Gerson, Richard F.
  Almmustuhtton: (1998)
• Surprise! : The secret to customer loyalty in the service sector /
  Dahkki: Magnini, Vincent P.
  Almmustuhtton: (2015)
• When customers talk --turn what they tell you into sales /
  Dahkki: Gross, T. Scott
  Almmustuhtton: (2005)
• The customer-driven company : moving from talk to action /
  Dahkki: Whiteley, Richard C.
  Almmustuhtton: (1991)
• Service design for business : a practical guide to optimizing the customer experience /
  Dahkki: Reason, Ben, 1972-, et al.
  Almmustuhtton: (2016)