Monitoring, measuring and managing customer service /
Gorde:
| Egile nagusia: | |
|---|---|
| Formatua: | Liburua |
| Hizkuntza: | ingelesa |
| Argitaratua: |
California :
Jossey-Bass,
c2000.
|
| Edizioa: | ed. |
| Gaiak: | |
| Etiketak: |
Etiketarik gabe, Izan zaitez lehena erregistro honi etiketa jartzen!
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Antzeko izenburuak: Monitoring, measuring and managing customer service /
- Monitoring, measuring and managing customer service /
- Innovation and quality improvement in service organizations
- Innovation and quality improvement in service organizations
- Quality of experience engineering for customer added value services : from evaluation to monitoring /
- Quality of experience engineering for customer added value services : from evaluation to monitoring /
- Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /