Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods /
Shranjeno v:
| Glavni avtor: | |
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| Format: | Elektronski eKnjiga |
| Jezik: | angleščina |
| Izdano: |
Milwaukee, Wisconsin :
ASQ Quality Press,
2008.
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| Izdaja: | Third edition. |
| Teme: | |
| Online dostop: | An electronic book accessible through the World Wide Web; click to view |
| Oznake: |
Brez oznak, prvi označite!
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| Fizični opis: | 1 online resource (311 pages) : illustrations |
|---|---|
| Bibliografija: | Includes bibliographical references (pages 275-280) and index. |
| ISBN: | 9780873897433 (e-book) |