Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods /
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| Main Author: | |
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| Format: | Electronic eBook |
| Language: | English |
| Published: |
Milwaukee, Wisconsin :
ASQ Quality Press,
2008.
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| Edition: | Third edition. |
| Subjects: | |
| Online Access: | An electronic book accessible through the World Wide Web; click to view |
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| Physical Description: | 1 online resource (311 pages) : illustrations |
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| Bibliography: | Includes bibliographical references (pages 275-280) and index. |
| ISBN: | 9780873897433 (e-book) |