Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods /
保存先:
| 第一著者: | |
|---|---|
| フォーマット: | 電子媒体 eBook |
| 言語: | 英語 |
| 出版事項: |
Milwaukee, Wisconsin :
ASQ Quality Press,
2008.
|
| 版: | Third edition. |
| 主題: | |
| オンライン･アクセス: | An electronic book accessible through the World Wide Web; click to view |
| タグ: |
タグなし, このレコードへの初めてのタグを付けませんか!
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MARC
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| 020 | |z 0873897439 | ||
| 020 | |a 9780873897433 (e-book) | ||
| 035 | |a (CaPaEBR)ebr10929568 | ||
| 035 | |a (OCoLC)893682605 | ||
| 040 | |a CaPaEBR |b eng |e rda |e pn |c CaPaEBR | ||
| 050 | 1 | 4 | |a HF5415.335 |b .H39 2008eb |
| 082 | 0 | 4 | |a 658.8/12 |2 22 |
| 100 | 1 | |a Hayes, Bob E., |d 1963- |e author. | |
| 245 | 1 | 0 | |a Measuring customer satisfaction and loyalty : |b survey design, use, and statistical analysis methods / |c Bob E. Hayes. |
| 250 | |a Third edition. | ||
| 264 | 1 | |a Milwaukee, Wisconsin : |b ASQ Quality Press, |c 2008. | |
| 300 | |a 1 online resource (311 pages) : |b illustrations | ||
| 336 | |a text |2 rdacontent | ||
| 337 | |a computer |2 rdamedia | ||
| 338 | |a online resource |2 rdacarrier | ||
| 504 | |a Includes bibliographical references (pages 275-280) and index. | ||
| 588 | |a Description based on print version record. | ||
| 590 | |a Electronic reproduction. Palo Alto, Calif. : ebrary, 2014. Available via World Wide Web. Access may be limited to ebrary affiliated libraries. | ||
| 650 | 0 | |a Consumer satisfaction |x Statistical methods. | |
| 650 | 0 | |a Questionnaires. | |
| 655 | 0 | |a Electronic books. | |
| 776 | 0 | 8 | |i Print version: |a Hayes, Bob E. |t Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods. |d Milwaukee, Wisconsin : ASQ Quality Press, 2008 |h xxiii, 287 pages ; 24 cm |z 9780873897433 |w (OCoLC)ocn227573879 |w (DLC)10929568 |
| 797 | 2 | |a ebrary. | |
| 856 | 4 | 0 | |u http://site.ebrary.com/lib/daystar/Doc?id=10929568 |z An electronic book accessible through the World Wide Web; click to view |
| 908 | |a 170314 | ||
| 942 | 0 | 0 | |c EB |
| 999 | |c 176611 |d 176611 | ||