Цитирование APA (7-е изд.)
Hayes, B. E. (2008). Measuring customer satisfaction and loyalty: Survey design, use, and statistical analysis methods (Third edition.). ASQ Quality Press.
Цитирование в стиле Чикаго (17-е изд.)
Hayes, Bob E. Measuring Customer Satisfaction and Loyalty: Survey Design, Use, and Statistical Analysis Methods. Third edition. Milwaukee, Wisconsin: ASQ Quality Press, 2008.
Цитирование MLA (9-е изд.)
Hayes, Bob E. Measuring Customer Satisfaction and Loyalty: Survey Design, Use, and Statistical Analysis Methods. Third edition. ASQ Quality Press, 2008.
Предупреждение: эти цитированмия не могут быть всегда правильны на 100%.