Service management [accompanied by a CD-ROM that contains supplementary information] : operations, strategy, and information technology /
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| Autor principal: | |
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| Altres autors: | |
| Format: | Llibre |
| Idioma: | anglès |
| Publicat: |
Boston :
McGraw-Hill,
c2008.
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| Edició: | 6th ed. |
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