Service management [accompanied by a CD-ROM that contains supplementary information] : operations, strategy, and information technology /
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| 主要作者: | |
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| 其他作者: | |
| 格式: | 圖書 |
| 語言: | 英语 |
| 出版: |
Boston :
McGraw-Hill,
c2008.
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| 版: | 6th ed. |
| 主題: | |
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