Service management [accompanied by a CD-ROM that contains supplementary information] : operations, strategy, and information technology /

Lignende værker

• Service management : operation,strategy,Information technology /
  af: Fitzsimmons, James A.
  Udgivet: (2008)
• Services marketing and management
  af: Gilmore, Audrey
  Udgivet: (2003)
• Service science : the foundations of service engineering and management /
  af: Qiu, Robin G.
  Udgivet: (2014)
• Complex service delivery processes : strategy to operations /
  af: Harvey, Jean, 1950-
  Udgivet: (2010)
• Service marketing in Ghana : a customer relationship management approach /
  af: Kuada, John, et al.
  Udgivet: (2014)