Service management [accompanied by a CD-ROM that contains supplementary information] : operations, strategy, and information technology /
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| Main Author: | |
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| Other Authors: | |
| Format: | Book |
| Language: | English |
| Published: |
Boston :
McGraw-Hill,
c2008.
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| Edition: | 6th ed. |
| Subjects: | |
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| Physical Description: | 536 p. : ill., map ; 27 cm. + 1 CD-ROM (4 3/4 in.) |
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| Format: | Minimum 256 MB main memory, 512 MB recommended, 200 MB or better free hard disk space; Microsoft windows 2000/XP/Vista, Microsoft word 2000 or better, Microsoft powerpoint 2000 or better, Microsoft ecxel 2000 or better; An active internet connection. |
| Bibliography: | Includes bibliographical references and indexes. |
| ISBN: | 0071244409 978007126346-D (CD-ROM) |