APA-referens (7:e uppl.)
Fitzsimmons, J. A., & Fitzsimmons, M. J. (2008). Service management [accompanied by a CD-ROM that contains supplementary information]: Operations, strategy, and information technology (6th ed.). McGraw-Hill.
Chicago-referens (17:e uppl.)
Fitzsimmons, James A., och Mona J. Fitzsimmons. Service Management [accompanied by a CD-ROM That Contains Supplementary Information]: Operations, Strategy, and Information Technology. 6th ed. Boston: McGraw-Hill, 2008.
MLA-referens (9:e uppl.)
Fitzsimmons, James A., och Mona J. Fitzsimmons. Service Management [accompanied by a CD-ROM That Contains Supplementary Information]: Operations, Strategy, and Information Technology. 6th ed. McGraw-Hill, 2008.
Varning: dessa hänvisningar är inte alltid fullständigt riktiga.