Fitzsimmons, J. A., & Fitzsimmons, M. J. (2008). Service management [accompanied by a CD-ROM that contains supplementary information]: Operations, strategy, and information technology (6th ed.). McGraw-Hill.
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Cita Chicago Style (17a ed.)
Fitzsimmons, James A., y Mona J. Fitzsimmons. Service Management [accompanied by a CD-ROM That Contains Supplementary Information]: Operations, Strategy, and Information Technology. 6th ed. Boston: McGraw-Hill, 2008.
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Cita MLA (9a ed.)
Fitzsimmons, James A., y Mona J. Fitzsimmons. Service Management [accompanied by a CD-ROM That Contains Supplementary Information]: Operations, Strategy, and Information Technology. 6th ed. McGraw-Hill, 2008.
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