Knouse, S. B. (1998). Human resources management perspectives on TQM: Concepts and practices. Vanity.
Cita Chicago (17th ed.)Knouse, Stephen B. Human Resources Management Perspectives on TQM: Concepts and Practices. New Delhi: Vanity, 1998.
Cita MLA (9th ed.)Knouse, Stephen B. Human Resources Management Perspectives on TQM: Concepts and Practices. Vanity, 1998.
Atenció: Aquestes cites poden no estar 100% correctes.