Knouse, S. B. (1998). Human resources management perspectives on TQM: Concepts and practices. Vanity.
Chicago-viite (17. p.)Knouse, Stephen B. Human Resources Management Perspectives on TQM: Concepts and Practices. New Delhi: Vanity, 1998.
MLA-viite (9. p.)Knouse, Stephen B. Human Resources Management Perspectives on TQM: Concepts and Practices. Vanity, 1998.
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