Cita APA (7th ed.)

Cotter, J. J. (1995). The 20% solution: Using rapid redesign to create tomorrow's organisations today. John Wiley & Sons.

Cita Chicago (17th ed.)

Cotter, John J. The 20% Solution: Using Rapid Redesign to Create Tomorrow's Organisations Today. New York: John Wiley & Sons, 1995.

Cita MLA (9th ed.)

Cotter, John J. The 20% Solution: Using Rapid Redesign to Create Tomorrow's Organisations Today. John Wiley & Sons, 1995.