Cotter, J. J. (1995). The 20% solution: Using rapid redesign to create tomorrow's organisations today. John Wiley & Sons.
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Chicago Style (17th ed.) Citation
Cotter, John J. The 20% Solution: Using Rapid Redesign to Create Tomorrow's Organisations Today. New York: John Wiley & Sons, 1995.
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MLA (9th ed.) Citation
Cotter, John J. The 20% Solution: Using Rapid Redesign to Create Tomorrow's Organisations Today. John Wiley & Sons, 1995.
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