Show me the money how to determine ROI in people, projects, and programs /

Saved in:
Bibliographic Details
Main Author: Phillips, Jack J., 1945-
Corporate Author: ebrary, Inc
Other Authors: Phillips, Patricia Pulliam
Format: Electronic eBook
Language:English
Published: San Francisco, Calif. : Berrett-Koehler Publishers, c2007.
Edition:1st ed.
Subjects:
Online Access:An electronic book accessible through the World Wide Web; click to view
Tags: Add Tag
No Tags, Be the first to tag this record!
Table of Contents:
  • Preface
  • The value evolution
  • The ROI methodology: a brief overview
  • Project needs and objectives: ensuring business alignment
  • Reaction and perceived value
  • Learning and confidence
  • Application and implementation
  • Impact and consequences
  • Isolation of project impact
  • Show me the money: converting data to money
  • The intangible measures
  • Project costs and calculating ROI
  • The business case: forecasting value, including ROI
  • Results reporting
  • Implementing and sustaining ROI.