Show me the money how to determine ROI in people, projects, and programs /

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Bibliographische Detailangaben
1. Verfasser: Phillips, Jack J., 1945-
Körperschaft: ebrary, Inc
Weitere Verfasser: Phillips, Patricia Pulliam
Format: Elektronisch E-Book
Sprache:Englisch
Veröffentlicht: San Francisco, Calif. : Berrett-Koehler Publishers, c2007.
Ausgabe:1st ed.
Schlagworte:
Online-Zugang:An electronic book accessible through the World Wide Web; click to view
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Inhaltsangabe:
  • Preface
  • The value evolution
  • The ROI methodology: a brief overview
  • Project needs and objectives: ensuring business alignment
  • Reaction and perceived value
  • Learning and confidence
  • Application and implementation
  • Impact and consequences
  • Isolation of project impact
  • Show me the money: converting data to money
  • The intangible measures
  • Project costs and calculating ROI
  • The business case: forecasting value, including ROI
  • Results reporting
  • Implementing and sustaining ROI.