Show me the money how to determine ROI in people, projects, and programs /

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Detalhes bibliográficos
Autor principal: Phillips, Jack J., 1945-
Autor Corporativo: ebrary, Inc
Outros Autores: Phillips, Patricia Pulliam
Formato: Recurso Electrónico livro electrónico
Idioma:inglês
Publicado em: San Francisco, Calif. : Berrett-Koehler Publishers, c2007.
Edição:1st ed.
Assuntos:
Acesso em linha:An electronic book accessible through the World Wide Web; click to view
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Sumário:
  • Preface
  • The value evolution
  • The ROI methodology: a brief overview
  • Project needs and objectives: ensuring business alignment
  • Reaction and perceived value
  • Learning and confidence
  • Application and implementation
  • Impact and consequences
  • Isolation of project impact
  • Show me the money: converting data to money
  • The intangible measures
  • Project costs and calculating ROI
  • The business case: forecasting value, including ROI
  • Results reporting
  • Implementing and sustaining ROI.