Perceived service quality of employees in the utility industry : a case of Kenya Power and Lighting Co. Ltd /

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Detalles Bibliográficos
Autor principal:	Mutua, Jossylin N.
Formato:	Libro
Lenguaje:	inglés
Publicado:	Nairobi : Daystar University, c2006.
Materias:	Customer services > utility industry. Daystar University research thesis (MBA). Service industries > quality control.
Etiquetas:	Agregar Etiqueta Sin Etiquetas, Sea el primero en etiquetar este registro!

Perceived service quality of employees in the utility industry : a case of Kenya Power and Lighting Co. Ltd / por Mutua, Jossylin N.

Publicado c2006.

Libro