Perceived service quality of employees in the utility industry : a case of Kenya Power and Lighting Co. Ltd /

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Bibliográfalaš dieđut
Váldodahkki:	Mutua, Jossylin N.
Materiálatiipa:	Girji
Giella:	eaŋgalasgiella
Almmustuhtton:	Nairobi : Daystar University, c2006.
Fáttát:	Customer services > utility industry. Daystar University research thesis (MBA). Service industries > quality control.
Fáddágilkorat:	Lasit fáddágilkoriid Eai fáddágilkorat, Lasit vuosttaš fáddágilkora!

Perceived service quality of employees in the utility industry : a case of Kenya Power and Lighting Co. Ltd / Dahkki Mutua, Jossylin N.

Almmustuhtton c2006.

Girji