Perceived service quality of employees in the utility industry : a case of Kenya Power and Lighting Co. Ltd /
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
Nairobi :
Daystar University,
c2006.
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| Subjects: | |
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| Physical Description: | xiii, 145 p ; cm. |
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| Bibliography: | Includes bibliographical references and index. |