Perceived service quality of employees in the utility industry : a case of Kenya Power and Lighting Co. Ltd /
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| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Nairobi :
Daystar University,
c2006.
|
| Subjects: | |
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| 100 | 1 | |a Mutua, Jossylin N. | |
| 245 | 1 | 0 | |a Perceived service quality of employees in the utility industry : |b a case of Kenya Power and Lighting Co. Ltd / |c by Jossylyn N. Mutua. |
| 260 | |a Nairobi : |b Daystar University, |c c2006. | ||
| 300 | |a xiii, 145 p ; |c cm. | ||
| 504 | |a Includes bibliographical references and index. | ||
| 650 | 0 | |a Customer services |x utility industry. | |
| 650 | 0 | |a Daystar University research thesis (MBA). | |
| 650 | 0 | |a Service industries |x quality control. | |
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