Perceived service quality amongst employees in the utility industry : a case study of Kenya Power and Lighting Co. Ltd /
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| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Nairobi Kenya :
Daystar University,
2006.
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| Subjects: | |
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| 001 | 0000047619 | ||
| 003 | Daystar | ||
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| 008 | 120321s xx 000 0 eng d | ||
| 040 | |a Daystar |d EOtanga | ||
| 050 | 0 | 0 | |a HD9980 |b .M88 |
| 100 | 1 | |a Mutua, Josslyn N. | |
| 245 | 1 | 0 | |a Perceived service quality amongst employees in the utility industry : |b a case study of Kenya Power and Lighting Co. Ltd / |c Jossylyn N. Mutua. |
| 260 | |a Nairobi Kenya : |b Daystar University, |c 2006. | ||
| 300 | |a 152 p : |b ill. | ||
| 500 | |a A thesisi submitted to the faculty of postgraduate studies of Daystar University in partial fulfillment of the requirement for the degree of Masters of Business Adminstration in Marketing. | ||
| 504 | |a Includes bibliographical references and index. | ||
| 650 | 0 | |a Service industries |x Quality control. | |
| 908 | |a 120321 | ||
| 942 | |c THES | ||
| 952 | |0 0 |1 0 |4 0 |6 HD_9980_000000000000000_M88_2006 |7 0 |9 57351 |a DUN |b DUN |c AFR |d 2017-09-28 |l 0 |o THES HD9980.M88 2006 |p BK098691 |r 2017-09-28 00:00:00 |w 2017-09-28 |x 82847 |y THES | ||
| 999 | |c 31827 |d 31827 | ||