Perceived service quality amongst employees in the utility industry : a case study of Kenya Power and Lighting Co. Ltd /
Saved in:
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Nairobi Kenya :
Daystar University,
2006.
|
| Subjects: | |
| Tags: |
No Tags, Be the first to tag this record!
|
| Item Description: | A thesisi submitted to the faculty of postgraduate studies of Daystar University in partial fulfillment of the requirement for the degree of Masters of Business Adminstration in Marketing. |
|---|---|
| Physical Description: | 152 p : ill. |
| Bibliography: | Includes bibliographical references and index. |