Perceived service quality amongst employees in the utility industry : a case study of Kenya Power and Lighting Co. Ltd /
I tiakina i:
| Kaituhi matua: | |
|---|---|
| Hōputu: | Pukapuka |
| Reo: | Ingarihi |
| I whakaputaina: |
Nairobi Kenya :
Daystar University,
2006.
|
| Ngā marau: | |
| Ngā Tūtohu: |
Kāore He Tūtohu, Me noho koe te mea tuatahi ki te tūtohu i tēnei pūkete!
|
| Whakaahutanga tūemi: | A thesisi submitted to the faculty of postgraduate studies of Daystar University in partial fulfillment of the requirement for the degree of Masters of Business Adminstration in Marketing. |
|---|---|
| Whakaahuatanga ōkiko: | 152 p : ill. |
| Rārangi puna kōrero: | Includes bibliographical references and index. |