Perceived service quality amongst employees in the utility industry : a case study of Kenya Power and Lighting Co. Ltd /
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
Nairobi Kenya :
Daystar University,
2006.
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| Subjects: | |
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| Item Description: | A thesisi submitted to the faculty of postgraduate studies of Daystar University in partial fulfillment of the requirement for the degree of Masters of Business Adminstration in Marketing. |
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| Physical Description: | 152 p : ill. |
| Bibliography: | Includes bibliographical references and index. |