Assessing service quality : satisfying the expectations of library customers /
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| Main Authors: | , , |
|---|---|
| Format: | Electronisk eBog |
| Sprog: | engelsk |
| Udgivet: |
Chicago, [Illinois] :
ala editions, an imprint of the American Library Association,
2015.
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| Udgivelse: | Third edition. |
| Fag: | |
| Online adgang: | An electronic book accessible through the World Wide Web; click to view |
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Lignende værker: Assessing service quality :
- Library user metaphors and services : how librarians look at their users /
- Book availability and the library user /
- Leading libraries : how to create a service culture /
- Readers' advisory service in the public library
- Reference and information services : an introduction /
- Going live starting & running a virtual reference service /