Tohutoro APA (7th ed.)
Hernon, P., Altman, E., & Dugan, R. E. (2015). Assessing service quality: Satisfying the expectations of library customers (Third edition.). ala editions, an imprint of the American Library Association.
Tohutoru Kātū Chicago (17th ed.)
Hernon, Peter, Ellen Altman, me Robert E. Dugan. Assessing Service Quality: Satisfying the Expectations of Library Customers. Third edition. Chicago, [Illinois]: ala editions, an imprint of the American Library Association, 2015.
Tohutoro MLA (9th ed.)
Hernon, Peter, et al. Assessing Service Quality: Satisfying the Expectations of Library Customers. Third edition. ala editions, an imprint of the American Library Association, 2015.
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