Assessing service quality : satisfying the expectations of library customers /
-д хадгалсан:
| Үндсэн зохиолчид: | , , |
|---|---|
| Формат: | Цахим Цахим ном |
| Хэл сонгох: | англи |
| Хэвлэсэн: |
Chicago, [Illinois] :
ala editions, an imprint of the American Library Association,
2015.
|
| Хэвлэл: | Third edition. |
| Нөхцлүүд: | |
| Онлайн хандалт: | An electronic book accessible through the World Wide Web; click to view |
| Шошгууд: |
Шошго нэмэх
Шошго байхгүй, Энэхүү баримтыг шошголох эхний хүн болох!
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MARC
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| 005 | 20171002070100.0 | ||
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| 008 | 150625t20152015ilua ob 001 0 eng d | ||
| 020 | |z 9780838913086 | ||
| 020 | |z 9780838913093 (PDF) | ||
| 020 | |z 9780838913109 (ePub) | ||
| 020 | |z 9780838913116 (Kindle) | ||
| 035 | |a (CaPaEBR)ebr11066813 | ||
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| 043 | |a n-us--- | ||
| 050 | 1 | 4 | |a Z711 |b .H476 2015eb |
| 082 | 0 | 4 | |a 025.5 |2 23 |
| 100 | 1 | |a Hernon, Peter, |e author. | |
| 245 | 1 | 0 | |a Assessing service quality : |b satisfying the expectations of library customers / |c Peter Hernon, Ellen Altman, Robert E. Dugan. |
| 250 | |a Third edition. | ||
| 264 | 1 | |a Chicago, [Illinois] : |b ala editions, an imprint of the American Library Association, |c 2015. | |
| 264 | 4 | |c ©2015 | |
| 300 | |a 1 online resource (233 pages) : |b illustrations | ||
| 336 | |a text |2 rdacontent | ||
| 337 | |a computer |2 rdamedia | ||
| 338 | |a online resource |2 rdacarrier | ||
| 504 | |a Includes bibliographical references and index. | ||
| 588 | |a Description based on print version record. | ||
| 590 | |a Electronic reproduction. Palo Alto, Calif. : ebrary, 2015. Available via World Wide Web. Access may be limited to ebrary affiliated libraries. | ||
| 650 | 0 | |a Public services (Libraries) |x Evaluation. | |
| 650 | 0 | |a Public services (Libraries) |z United States |x Evaluation. | |
| 655 | 0 | |a Electronic books. | |
| 700 | 1 | |a Altman, Ellen, |e author. | |
| 700 | 1 | |a Dugan, Robert E., |d 1952- |e author. | |
| 776 | 0 | 8 | |i Print version: |a Hernon, Peter. |t Assessing service quality : satisfying the expectations of library customers. |d Chicago, [Illinois] : ala editions, an imprint of the American Library Association, c2015 |b Third edition. |h xiii, 218 pages |z 9780838913086 |w 2014042718 |
| 797 | 2 | |a ebrary. | |
| 856 | 4 | 0 | |u http://site.ebrary.com/lib/daystar/Doc?id=11066813 |z An electronic book accessible through the World Wide Web; click to view |
| 908 | |a 170314 | ||
| 942 | 0 | 0 | |c EB |
| 999 | |c 183515 |d 183515 | ||