Leading libraries : how to create a service culture /

Eitemau Tebyg

• Library user metaphors and services : how librarians look at their users /
  gan: Johannsen, Carl Gustav
  Cyhoeddwyd: (2015)
• The challenge of library management leading with emotional engagement /
  gan: VanDuinkerken, Wyoma
  Cyhoeddwyd: (2011)
• Book availability and the library user /
  gan: Buckland, Michael Keeble
  Cyhoeddwyd: (1975)
• Library services for multicultural patrons strategies to encourage library use /
  Cyhoeddwyd: (2013)
• Assessing service quality : satisfying the expectations of library customers /
  gan: Hernon, Peter, et al.
  Cyhoeddwyd: (2015)