Leading libraries : how to create a service culture /
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| Main Authors: | , |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Chicago, [Illinois] :
ala editions, an imprint of the American Library Association,
2015.
|
| Subjects: | |
| Online Access: | An electronic book accessible through the World Wide Web; click to view |
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|---|---|---|---|
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| 005 | 20171002070100.0 | ||
| 006 | m o d | ||
| 007 | cr cn||||||||| | ||
| 008 | 150625t20152015ilua ob 001 0 eng d | ||
| 020 | |z 9780838913123 | ||
| 020 | |z 9780838913161 (PDF) | ||
| 020 | |z 9780838913178 (ePub) | ||
| 020 | |z 9780838913185 (Kindle) | ||
| 035 | |a (CaPaEBR)ebr11066807 | ||
| 040 | |a CaPaEBR |b eng |e rda |e pn |c CaPaEBR | ||
| 050 | 1 | 4 | |a Z711 |b .V363 2015eb |
| 082 | 0 | 4 | |a 025.5 |2 23 |
| 100 | 1 | |a VanDuinkerken, Wyoma, |e author. | |
| 245 | 1 | 0 | |a Leading libraries : |b how to create a service culture / |c Wyoma vanDuinkerken and Wendi Arant Kasper. |
| 264 | 1 | |a Chicago, [Illinois] : |b ala editions, an imprint of the American Library Association, |c 2015. | |
| 264 | 4 | |c ©2015 | |
| 300 | |a 1 online resource (186 pages) : |b illustrations | ||
| 336 | |a text |2 rdacontent | ||
| 337 | |a computer |2 rdamedia | ||
| 338 | |a online resource |2 rdacarrier | ||
| 504 | |a Includes bibliographical references and index. | ||
| 505 | 0 | |a Leadership theories : traditional and transformational -- Service leadership and its paradigm in libraries -- Conscientiousness as the foundation -- Building rapport -- Balancing encouragement and accountability -- Innovation and evolving service -- Strategic planning : the practice of innovation and strategic thinking -- Sustaining service as a value -- Formalizing service leadership in libraries : embedding processes and policies -- Service leadership in libraries. | |
| 588 | |a Description based on print version record. | ||
| 590 | |a Electronic reproduction. Palo Alto, Calif. : ebrary, 2015. Available via World Wide Web. Access may be limited to ebrary affiliated libraries. | ||
| 650 | 0 | |a Public services (Libraries) | |
| 650 | 0 | |a Library personnel management. | |
| 650 | 0 | |a Leadership. | |
| 650 | 0 | |a Customer relations. | |
| 655 | 0 | |a Electronic books. | |
| 700 | 1 | |a Kaspar, Wendi Arant, |e author. | |
| 776 | 0 | 8 | |i Print version: |a VanDuinkerken, Wyoma. |t Leading libraries : how to create a service culture. |d Chicago, [Illinois] : ala editions, an imprint of the American Library Association, c2015 |h xvii, 167 pages |z 9780838913123 |w 2014045790 |
| 797 | 2 | |a ebrary. | |
| 856 | 4 | 0 | |u http://site.ebrary.com/lib/daystar/Doc?id=11066807 |z An electronic book accessible through the World Wide Web; click to view |
| 908 | |a 170314 | ||
| 942 | 0 | 0 | |c EB |
| 999 | |c 183511 |d 183511 | ||