Cita APA (7a ed.)

Ziegenfuss, J. T., & O'Rourke, P. (2011). The ombudsman handbook: Designing and managing an effective problem-solving program. McFarland & Co., Inc..

Cita Chicago Style (17a ed.)

Ziegenfuss, James T., y Patricia O'Rourke. The Ombudsman Handbook: Designing and Managing an Effective Problem-solving Program. Jefferson, N.C.: McFarland & Co., Inc., 2011.

Cita MLA (9a ed.)

Ziegenfuss, James T., y Patricia O'Rourke. The Ombudsman Handbook: Designing and Managing an Effective Problem-solving Program. McFarland & Co., Inc., 2011.