Ziegenfuss, J. T., & O'Rourke, P. (2011). The ombudsman handbook: Designing and managing an effective problem-solving program. McFarland & Co., Inc..
Successfully copied to clipboard
Copying to clipboard failed
Citação norma Chicago
Ziegenfuss, James T., and Patricia O'Rourke. The Ombudsman Handbook: Designing and Managing an Effective Problem-solving Program. Jefferson, N.C.: McFarland & Co., Inc., 2011.
Successfully copied to clipboard
Copying to clipboard failed
Citação norma MLA
Ziegenfuss, James T., and Patricia O'Rourke. The Ombudsman Handbook: Designing and Managing an Effective Problem-solving Program. McFarland & Co., Inc., 2011.
Successfully copied to clipboard
Copying to clipboard failed
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.