Ziegenfuss, J. T., & O'Rourke, P. (2011). The ombudsman handbook: Designing and managing an effective problem-solving program. McFarland & Co., Inc..
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Chicago Style (17th ed.) Citation
Ziegenfuss, James T., and Patricia O'Rourke. The Ombudsman Handbook: Designing and Managing an Effective Problem-solving Program. Jefferson, N.C.: McFarland & Co., Inc., 2011.
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MLA (9th ed.) Citation
Ziegenfuss, James T., and Patricia O'Rourke. The Ombudsman Handbook: Designing and Managing an Effective Problem-solving Program. McFarland & Co., Inc., 2011.
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Warning: These citations may not always be 100% accurate.