Ziegenfuss, J. T., & O'Rourke, P. (2011). The ombudsman handbook: Designing and managing an effective problem-solving program. McFarland & Co., Inc..
芝加哥风格引文Ziegenfuss, James T., 与 Patricia O'Rourke. The Ombudsman Handbook: Designing and Managing an Effective Problem-solving Program. Jefferson, N.C.: McFarland & Co., Inc., 2011.
MLA引文Ziegenfuss, James T., 与 Patricia O'Rourke. The Ombudsman Handbook: Designing and Managing an Effective Problem-solving Program. McFarland & Co., Inc., 2011.
警告：这些引文格式不一定是100％准确.