Cita APA (7th ed.)

Ziegenfuss, J. T., & O'Rourke, P. (2011). The ombudsman handbook: Designing and managing an effective problem-solving program. McFarland & Co., Inc..

Cita Chicago (17th ed.)

Ziegenfuss, James T., i Patricia O'Rourke. The Ombudsman Handbook: Designing and Managing an Effective Problem-solving Program. Jefferson, N.C.: McFarland & Co., Inc., 2011.

Cita MLA (9th ed.)

Ziegenfuss, James T., i Patricia O'Rourke. The Ombudsman Handbook: Designing and Managing an Effective Problem-solving Program. McFarland & Co., Inc., 2011.