Perceived service quality of employees in the utility industry : a case of Kenya Power and Lighting Co. Ltd /

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Bibliographic Details
Main Author:	Mutua, Jossylin N.
Format:	Book
Language:	English
Published:	Nairobi : Daystar University, c2006.
Subjects:	Customer services > utility industry. Daystar University research thesis (MBA). Service industries > quality control.
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