When customers talk --turn what they tell you into sales /
Enregistré dans:
| Auteur principal: | |
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| Collectivité auteur: | |
| Format: | Électronique e-book |
| Langue: | anglais |
| Publié: |
Chicago, IL :
Dearborn Trade Pub.,
c2005.
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| Sujets: | |
| Accès en ligne: | An electronic book accessible through the World Wide Web; click to view |
| Tags: |
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Table des matières:
- We see tomorrow
- Foreknowledge
- The big idea
- The physical and metaphysical components
- How to listen to your customers
- How customers want to be served
- Engineer the experience
- Retailers and service providers who get it right
- On the horizon.