When customers talk --turn what they tell you into sales /
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| Main Author: | |
|---|---|
| Corporate Author: | |
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Chicago, IL :
Dearborn Trade Pub.,
c2005.
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| Subjects: | |
| Online Access: | An electronic book accessible through the World Wide Web; click to view |
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Table of Contents:
- We see tomorrow
- Foreknowledge
- The big idea
- The physical and metaphysical components
- How to listen to your customers
- How customers want to be served
- Engineer the experience
- Retailers and service providers who get it right
- On the horizon.