APA način citiranja (7. izdanje)
Gross, T. S. (2005). When customers talk: --turn what they tell you into sales. Dearborn Trade Pub..
Čikaški stil citiranja (17. izdanje)
Gross, T. Scott. When Customers Talk: --turn What They Tell You into Sales. Chicago, IL: Dearborn Trade Pub., 2005.
MLA način citiranja (9. izdanje)
Gross, T. Scott. When Customers Talk: --turn What They Tell You into Sales. Dearborn Trade Pub., 2005.
Upozorenje: Ovi citati možda nisu uvijek 100% točni.