Service Productivity Management Improving Service Performance using Data Envelopment Analysis (DEA) /
I tiakina i:
| Kaituhi matua: | |
|---|---|
| Kaituhi rangatōpū: | |
| Ētahi atu kaituhi: | |
| Hōputu: | Tāhiko īPukapuka |
| Reo: | Ingarihi |
| I whakaputaina: |
Boston, MA :
Springer US,
2006.
|
| Ngā marau: | |
| Urunga tuihono: | http://dx.doi.org/10.1007/0-387-33231-6 |
| Ngā Tūtohu: |
Kāore He Tūtohu, Me noho koe te mea tuatahi ki te tūtohu i tēnei pūkete!
|
Ngā tūemi rite: Service Productivity Management
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