Service Productivity Management Improving Service Performance using Data Envelopment Analysis (DEA) /

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Bibliographic Details
Main Author:	Sherman, H. David
Corporate Author:	SpringerLink (Online service)
Other Authors:	Zhu, Joe
Format:	Electronic eBook
Language:	English
Published:	Boston, MA : Springer US, 2006.
Subjects:	Economics. Industrial engineering. Engineering economy. Econometrics. Economics/Management Science. Operations Research/Decision Theory. Management. Engineering Economics, Organization, Logistics, Marketing. Industrial and Production Engineering. Business/Management Science, general.
Online Access:	http://dx.doi.org/10.1007/0-387-33231-6
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