Service Productivity Management Improving Service Performance using Data Envelopment Analysis (DEA) /
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| Format: | Electronic eBook |
| Language: | English |
| Published: |
Boston, MA :
Springer US,
2006.
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| Subjects: | |
| Online Access: | http://dx.doi.org/10.1007/0-387-33231-6 |
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| 245 | 1 | 0 | |a Service Productivity Management |h [electronic resource] : |b Improving Service Performance using Data Envelopment Analysis (DEA) / |c by H. David Sherman, Joe Zhu. |
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