Service Productivity Management Improving Service Performance using Data Envelopment Analysis (DEA) /
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| Format: | Electrònic eBook |
| Idioma: | anglès |
| Publicat: |
Boston, MA :
Springer US,
2006.
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| Accés en línia: | http://dx.doi.org/10.1007/0-387-33231-6 |
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- Service Productivity Management Improving Service Performance using Data Envelopment Analysis (DEA) /
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