Service Productivity Management Improving Service Performance using Data Envelopment Analysis (DEA) /
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| フォーマット: | 電子媒体 eBook |
| 言語: | 英語 |
| 出版事項: |
Boston, MA :
Springer US,
2006.
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| 主題: | |
| オンライン･アクセス: | http://dx.doi.org/10.1007/0-387-33231-6 |
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