Service Productivity Management Improving Service Performance using Data Envelopment Analysis (DEA) /
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| Médium: | Elektronický zdroj E-kniha |
| Jazyk: | angličtina |
| Vydáno: |
Boston, MA :
Springer US,
2006.
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| On-line přístup: | http://dx.doi.org/10.1007/0-387-33231-6 |
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