Cita APA (7a ed.)
Fitzsimmons, J. A. (2008). Service management: Operation,strategy,Information technology (6th ed.). McGraw-Hill.
Cita Chicago Style (17a ed.)
Fitzsimmons, James A. Service Management: Operation,strategy,Information Technology. 6th ed. 1221 Avenue of the Americas, NY: McGraw-Hill, 2008.
Cita MLA (9a ed.)
Fitzsimmons, James A. Service Management: Operation,strategy,Information Technology. 6th ed. McGraw-Hill, 2008.
Precaución: Estas citas no son 100% exactas.