Fitzsimmons, J. A. (2008). Service management: Operation,strategy,Information technology (6th ed.). McGraw-Hill.
Chicago-referens (17:e uppl.)Fitzsimmons, James A. Service Management: Operation,strategy,Information Technology. 6th ed. 1221 Avenue of the Americas, NY: McGraw-Hill, 2008.
MLA-referens (9:e uppl.)Fitzsimmons, James A. Service Management: Operation,strategy,Information Technology. 6th ed. McGraw-Hill, 2008.
Varning: dessa hänvisningar är inte alltid fullständigt riktiga.