Cita APA (7th ed.)

Fitzsimmons, J. A. (2008). Service management: Operation,strategy,Information technology (6th ed.). McGraw-Hill.

Cita Chicago (17th ed.)

Fitzsimmons, James A. Service Management: Operation,strategy,Information Technology. 6th ed. 1221 Avenue of the Americas, NY: McGraw-Hill, 2008.

Cita MLA (9th ed.)

Fitzsimmons, James A. Service Management: Operation,strategy,Information Technology. 6th ed. McGraw-Hill, 2008.