Service management [accompanied by a CD-ROM that contains supplementary information] : operations, strategy, and information technology /
I tiakina i:
| Kaituhi matua: | |
|---|---|
| Ētahi atu kaituhi: | |
| Hōputu: | Pukapuka |
| Reo: | Ingarihi |
| I whakaputaina: |
Boston :
McGraw-Hill,
c2008.
|
| Putanga: | 6th ed. |
| Ngā marau: | |
| Ngā Tūtohu: |
Tāpirihia he Tūtohu
Kāore He Tūtohu, Me noho koe te mea tuatahi ki te tūtohu i tēnei pūkete!
|
| Whakaahuatanga ōkiko: | 536 p. : ill., map ; 27 cm. + 1 CD-ROM (4 3/4 in.) |
|---|---|
| Hōputu: | Minimum 256 MB main memory, 512 MB recommended, 200 MB or better free hard disk space; Microsoft windows 2000/XP/Vista, Microsoft word 2000 or better, Microsoft powerpoint 2000 or better, Microsoft ecxel 2000 or better; An active internet connection. |
| Rārangi puna kōrero: | Includes bibliographical references and indexes. |
| ISBN: | 0071244409 978007126346-D (CD-ROM) |