Service management [accompanied by a CD-ROM that contains supplementary information] : operations, strategy, and information technology /
Spremljeno u:
| Glavni autor: | |
|---|---|
| Daljnji autori: | |
| Format: | Knjiga |
| Jezik: | engleski |
| Izdano: |
Boston :
McGraw-Hill,
c2008.
|
| Izdanje: | 6th ed. |
| Teme: | |
| Oznake: |
Bez oznaka, Budi prvi tko označuje ovaj zapis!
|
| Opis fizičkog objekta: | 536 p. : ill., map ; 27 cm. + 1 CD-ROM (4 3/4 in.) |
|---|---|
| Format: | Minimum 256 MB main memory, 512 MB recommended, 200 MB or better free hard disk space; Microsoft windows 2000/XP/Vista, Microsoft word 2000 or better, Microsoft powerpoint 2000 or better, Microsoft ecxel 2000 or better; An active internet connection. |
| Bibliografija: | Includes bibliographical references and indexes. |
| ISBN: | 0071244409 978007126346-D (CD-ROM) |