Citações do registo

Citação norma APA
Fitzsimmons, J. A., & Fitzsimmons, M. J. (2008). Service management [accompanied by a CD-ROM that contains supplementary information]: Operations, strategy, and information technology (6th ed.). McGraw-Hill.
Citação norma Chicago
Fitzsimmons, James A., and Mona J. Fitzsimmons. Service Management [accompanied by a CD-ROM That Contains Supplementary Information]: Operations, Strategy, and Information Technology. 6th ed. Boston: McGraw-Hill, 2008.
Citação norma MLA
Fitzsimmons, James A., and Mona J. Fitzsimmons. Service Management [accompanied by a CD-ROM That Contains Supplementary Information]: Operations, Strategy, and Information Technology. 6th ed. McGraw-Hill, 2008.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.