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Designing service processes to unlock value

Sparad:
Huvudupphov: Field, Joy M.
Materialtyp: Elektronisk E-bok
Språk:engelska
Utgiven: [New York, N.Y.] (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2012.
Upplaga:1st ed.
Serie:2012 digital library.
Service systems and innovations in business and society collection.
Ämnen:
Customer services.
services
processes
innovation
service process design
service provider
customer
self-service
service inventory
value co-creation
Länkar:An electronic book accessible through the World Wide Web; click to view
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