APA引文
Field, J. M. (2012). Designing service processes to unlock value. Business Expert Press.
芝加哥风格引文
Field, Joy M. Designing Service Processes to Unlock Value. [New York, N.Y.] (222 East 46th Street, New York, NY 10017): Business Expert Press, 2012.
MLA引文
Field, Joy M. Designing Service Processes to Unlock Value. Business Expert Press, 2012.
警告：这些引文格式不一定是100％准确.