Lua APA (7ú heag.)
Field, J. M. (2012). Designing service processes to unlock value. Business Expert Press.
Lua i Stíl Chicago (17ú heag.)
Field, Joy M. Designing Service Processes to Unlock Value. [New York, N.Y.] (222 East 46th Street, New York, NY 10017): Business Expert Press, 2012.
Lua MLA (9ú heag.)
Field, Joy M. Designing Service Processes to Unlock Value. Business Expert Press, 2012.
Rabhadh: Seans nach mbeach na luanna seo go hiomlán cruinn i ngach uile chás.