APA (7th ed.) Citation
Field, J. M. (2012). Designing service processes to unlock value. Business Expert Press.
Chicago Style (17th ed.) Citation
Field, Joy M. Designing Service Processes to Unlock Value. [New York, N.Y.] (222 East 46th Street, New York, NY 10017): Business Expert Press, 2012.
MLA (9th ed.) Citation
Field, Joy M. Designing Service Processes to Unlock Value. Business Expert Press, 2012.
Warning: These citations may not always be 100% accurate.