Designing service processes to unlock value
Gorde:
| Egile nagusia: | |
|---|---|
| Formatua: | Baliabide elektronikoa eBook |
| Hizkuntza: | ingelesa |
| Argitaratua: |
[New York, N.Y.] (222 East 46th Street, New York, NY 10017) :
Business Expert Press,
2012.
|
| Edizioa: | 1st ed. |
| Saila: | 2012 digital library.
Service systems and innovations in business and society collection. |
| Gaiak: | |
| Sarrera elektronikoa: | An electronic book accessible through the World Wide Web; click to view |
| Etiketak: |
Etiketarik gabe, Izan zaitez lehena erregistro honi etiketa jartzen!
|
Aurkibidea:
- 1. Introduction
- 2. The changing nature of service processes
- 3. Value co-creation in service processes
- 4. Knowledge-intensive services
- 5. Unlocking capabilities
- References
- Index.