Designing service processes to unlock value
Sábháilte in:
| Príomhchruthaitheoir: | |
|---|---|
| Formáid: | Leictreonach Ríomhleabhar |
| Teanga: | Béarla |
| Foilsithe / Cruthaithe: |
[New York, N.Y.] (222 East 46th Street, New York, NY 10017) :
Business Expert Press,
2012.
|
| Eagrán: | 1st ed. |
| Sraith: | 2012 digital library.
Service systems and innovations in business and society collection. |
| Ábhair: | |
| Rochtain ar líne: | An electronic book accessible through the World Wide Web; click to view |
| Clibeanna: |
Níl clibeanna ann, Bí ar an gcéad duine le clib a chur leis an taifead seo!
|
Clár na nÁbhar:
- 1. Introduction
- 2. The changing nature of service processes
- 3. Value co-creation in service processes
- 4. Knowledge-intensive services
- 5. Unlocking capabilities
- References
- Index.