A complaint is a gift recovering customer loyalty when things go wrong /
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| Main Author: | |
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| Corporate Author: | |
| Other Authors: | |
| Format: | Electronic eBook |
| Language: | English |
| Published: |
San Francisco, Calif. :
Berrett-Koehler Publishers,
c2008.
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| Edition: | 2nd ed. |
| Subjects: | |
| Online Access: | An electronic book accessible through the World Wide Web; click to view |
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| Physical Description: | x, 287 p. |
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| Bibliography: | Includes bibliographical references (p. 251-271) and index. |