Value proposition design : how to create products and services customers want : get started with; /

Innovation and quality improvement in service organizations
Publié: (2002)

Service quality an Emerald guide.
Publié: (2003)

Service quality an Emerald guide.
Publié: (2003)

Juran on quality by design : the new steps for planning quality into goods and services /
par: Juran, J. M.
Publié: (1992)

Juran on quality by design : the new steps for planning quality into goods and services /
par: Juran, J. M.
Publié: (1992)

Relationship marketing theory and practice /
Publié: (1996)

Relationship marketing theory and practice /
Publié: (1996)

Customer care excellence : how to create an effective customer focus. /
par: Cook, Sarah
Publié: (2011)

Customer care excellence : how to create an effective customer focus. /
par: Cook, Sarah
Publié: (2011)

Monitoring, measuring and managing customer service /
par: Goodman, Gary S.
Publié: (2000)

Monitoring, measuring and managing customer service /
par: Goodman, Gary S.
Publié: (2000)

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
par: Allen, Danica R., 1959-
Publié: (2004)

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
par: Allen, Danica R., 1959-
Publié: (2004)

Strategic six sigma for champions : keys to sustainable competitive advantage /
par: Reidenbach, R. Eric, et autres
Publié: (2006)

Strategic six sigma for champions : keys to sustainable competitive advantage /
par: Reidenbach, R. Eric, et autres
Publié: (2006)

A modern approach to operations management
par: Roy, Ram Naresh
Publié: (2005)

A modern approach to operations management
par: Roy, Ram Naresh
Publié: (2005)

Lean six sigma service excellence a guide to green belt certification and bottom line improvement /
par: Taylor, Gerald M.
Publié: (2009)

Lean six sigma service excellence a guide to green belt certification and bottom line improvement /
par: Taylor, Gerald M.
Publié: (2009)

Service innovation management
Publié: (2005)

Service innovation management
Publié: (2005)

Six sigma marketing : from cutting costs to growing market share /
par: Reidenbach, R. Eric
Publié: (2009)

Sales and marketing the Six Sigma Way
par: Webb, Michael J.
Publié: (2006)

Sales and marketing the Six Sigma Way
par: Webb, Michael J.
Publié: (2006)

Six sigma marketing : from cutting costs to growing market share /
par: Reidenbach, R. Eric
Publié: (2009)

Competitive advantage through mass-customization : self-assessment work book : 39 probing questions and contrasting pairs of examples : what separates the successful from the average? /
par: Tuominen, Kari
Publié: (2012)

Competitive advantage through mass-customization : self-assessment work book : 39 probing questions and contrasting pairs of examples : what separates the successful from the average? /
par: Tuominen, Kari
Publié: (2012)

Papers from the 7th IWC TQM Conference 2013, Belgrade /
Publié: (2015)

The TQM journal the international review of organizational improvement.
Publié: (2008)

Papers from the 7th IWC TQM Conference 2013, Belgrade /
Publié: (2015)

The TQM journal the international review of organizational improvement.
Publié: (2008)

The certified quality technician handbook /
par: Benbow, Donald W., 1936-, et autres
Publié: (2003)

Integrating inspection management into your quality improvement system /
par: Mawby, William D., 1952-
Publié: (2005)

The certified quality technician handbook /
par: Walker, H. Fred, 1963-, et autres
Publié: (2012)

Applied quality control
par: Grous, Ammar
Publié: (2013)

Best practice quality function deployment (QFD) cases /
Publié: (2004)