Value proposition design : how to create products and services customers want : get started with; /

Innovation and quality improvement in service organizations
Опубликовано: (2002)

Service quality an Emerald guide.
Опубликовано: (2003)

Service quality an Emerald guide.
Опубликовано: (2003)

Juran on quality by design : the new steps for planning quality into goods and services /
по: Juran, J. M.
Опубликовано: (1992)

Juran on quality by design : the new steps for planning quality into goods and services /
по: Juran, J. M.
Опубликовано: (1992)

Relationship marketing theory and practice /
Опубликовано: (1996)

Relationship marketing theory and practice /
Опубликовано: (1996)

Customer care excellence : how to create an effective customer focus. /
по: Cook, Sarah
Опубликовано: (2011)

Customer care excellence : how to create an effective customer focus. /
по: Cook, Sarah
Опубликовано: (2011)

Monitoring, measuring and managing customer service /
по: Goodman, Gary S.
Опубликовано: (2000)

Monitoring, measuring and managing customer service /
по: Goodman, Gary S.
Опубликовано: (2000)

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
по: Allen, Danica R., 1959-
Опубликовано: (2004)

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
по: Allen, Danica R., 1959-
Опубликовано: (2004)

Strategic six sigma for champions : keys to sustainable competitive advantage /
по: Reidenbach, R. Eric, и др.
Опубликовано: (2006)

Strategic six sigma for champions : keys to sustainable competitive advantage /
по: Reidenbach, R. Eric, и др.
Опубликовано: (2006)

A modern approach to operations management
по: Roy, Ram Naresh
Опубликовано: (2005)

A modern approach to operations management
по: Roy, Ram Naresh
Опубликовано: (2005)

Lean six sigma service excellence a guide to green belt certification and bottom line improvement /
по: Taylor, Gerald M.
Опубликовано: (2009)

Lean six sigma service excellence a guide to green belt certification and bottom line improvement /
по: Taylor, Gerald M.
Опубликовано: (2009)

Service innovation management
Опубликовано: (2005)

Service innovation management
Опубликовано: (2005)

Sales and marketing the Six Sigma Way
по: Webb, Michael J.
Опубликовано: (2006)

Six sigma marketing : from cutting costs to growing market share /
по: Reidenbach, R. Eric
Опубликовано: (2009)

Sales and marketing the Six Sigma Way
по: Webb, Michael J.
Опубликовано: (2006)

Six sigma marketing : from cutting costs to growing market share /
по: Reidenbach, R. Eric
Опубликовано: (2009)

Competitive advantage through mass-customization : self-assessment work book : 39 probing questions and contrasting pairs of examples : what separates the successful from the average? /
по: Tuominen, Kari
Опубликовано: (2012)

Competitive advantage through mass-customization : self-assessment work book : 39 probing questions and contrasting pairs of examples : what separates the successful from the average? /
по: Tuominen, Kari
Опубликовано: (2012)

Papers from the 7th IWC TQM Conference 2013, Belgrade /
Опубликовано: (2015)

The TQM journal the international review of organizational improvement.
Опубликовано: (2008)

The TQM journal the international review of organizational improvement.
Опубликовано: (2008)

Papers from the 7th IWC TQM Conference 2013, Belgrade /
Опубликовано: (2015)

An evaluation of the effect of service quality on customer satisfaction in medical insurance: a case of National Hospital Insurance Fund (NHIF) /
по: Maara, Juliet Wambui
Опубликовано: (2017)

The certified quality technician handbook /
по: Benbow, Donald W., 1936-, и др.
Опубликовано: (2003)

Integrating inspection management into your quality improvement system /
по: Mawby, William D., 1952-
Опубликовано: (2005)

The certified quality technician handbook /
по: Walker, H. Fred, 1963-, и др.
Опубликовано: (2012)

The leading edge in quality function deployment
Опубликовано: (2003)