Value proposition design : how to create products and services customers want : get started with; /

Relationship marketing theory and practice /
Baskı/Yayın Bilgisi: (1996)

Customer care excellence : how to create an effective customer focus. /
Yazar:: Cook, Sarah
Baskı/Yayın Bilgisi: (2011)

Monitoring, measuring and managing customer service /
Yazar:: Goodman, Gary S.
Baskı/Yayın Bilgisi: (2000)

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
Yazar:: Allen, Danica R., 1959-
Baskı/Yayın Bilgisi: (2004)

Strategic six sigma for champions : keys to sustainable competitive advantage /
Yazar:: Reidenbach, R. Eric, ve diğerleri
Baskı/Yayın Bilgisi: (2006)

A modern approach to operations management
Yazar:: Roy, Ram Naresh
Baskı/Yayın Bilgisi: (2005)

Lean six sigma service excellence a guide to green belt certification and bottom line improvement /
Yazar:: Taylor, Gerald M.
Baskı/Yayın Bilgisi: (2009)

Service innovation management
Baskı/Yayın Bilgisi: (2005)

Sales and marketing the Six Sigma Way
Yazar:: Webb, Michael J.
Baskı/Yayın Bilgisi: (2006)

Six sigma marketing : from cutting costs to growing market share /
Yazar:: Reidenbach, R. Eric
Baskı/Yayın Bilgisi: (2009)

Competitive advantage through mass-customization : self-assessment work book : 39 probing questions and contrasting pairs of examples : what separates the successful from the average? /
Yazar:: Tuominen, Kari
Baskı/Yayın Bilgisi: (2012)

The TQM journal the international review of organizational improvement.
Baskı/Yayın Bilgisi: (2008)

Papers from the 7th IWC TQM Conference 2013, Belgrade /
Baskı/Yayın Bilgisi: (2015)

Axiomatic quality integrating axiomatic design with six-sigma, reliability, and quality engineering /
Yazar:: El-Haik, Basem
Baskı/Yayın Bilgisi: (2005)

The leading edge in quality function deployment
Baskı/Yayın Bilgisi: (2003)

Best practice quality function deployment (QFD) cases /
Baskı/Yayın Bilgisi: (2004)

The certified quality technician handbook /
Yazar:: Benbow, Donald W., 1936-, ve diğerleri
Baskı/Yayın Bilgisi: (2003)

Integrating inspection management into your quality improvement system /
Yazar:: Mawby, William D., 1952-
Baskı/Yayın Bilgisi: (2005)

The certified quality technician handbook /
Yazar:: Walker, H. Fred, 1963-, ve diğerleri
Baskı/Yayın Bilgisi: (2012)

Applied quality control
Yazar:: Grous, Ammar
Baskı/Yayın Bilgisi: (2013)

World class master scheduling best practices and lean six sigma continuous improvement /
Yazar:: Sheldon, Donald H.
Baskı/Yayın Bilgisi: (2006)

Total customer value management : transforming business thinking /
Yazar:: Mahajan, Gautam, 1946-
Baskı/Yayın Bilgisi: (2010)

Perceived service quality of employees in the utility industry : a case of Kenya Power and Lighting Co. Ltd /
Yazar:: Mutua, Jossylin N.
Baskı/Yayın Bilgisi: (2006)

Service quality crossing boundaries /
Baskı/Yayın Bilgisi: (2003)

Applied statistics for the Six sigma green belt /
Yazar:: Gupta, Bhisham C., 1942-, ve diğerleri
Baskı/Yayın Bilgisi: (2005)

Best practices in lean six sigma process improvement a deeper look /
Yazar:: Schonberger, Richard
Baskı/Yayın Bilgisi: (2008)

Business performance through lean six sigma : linking the knowledge worker, the twelve pillars, and Baldrige /
Yazar:: Schutta, James T., 1944-
Baskı/Yayın Bilgisi: (2006)

The certified quality engineer handbook /
Baskı/Yayın Bilgisi: (2008)

Analysis of reliability and quality control
Yazar:: Grous, Ammar
Baskı/Yayın Bilgisi: (2013)

Implementing design for Six sigma : a leader's guide-getting the most from your product development process /
Yazar:: Belair, Georgette, 1969-, ve diğerleri
Baskı/Yayın Bilgisi: (2006)

Statistical and managerial techniques for six sigma methodology theory and application /
Yazar:: Barone, Stefano
Baskı/Yayın Bilgisi: (2012)

Six sigma for operational excellence
Baskı/Yayın Bilgisi: (2004)

Smart data enterprise performance optimization strategy /
Yazar:: George, James A., 1948-
Baskı/Yayın Bilgisi: (2010)

Six sigma
Yazar:: Desai, Deepali Kishor
Baskı/Yayın Bilgisi: (2010)

Consistency and transformation in the quality movement
Baskı/Yayın Bilgisi: (2006)

Advanced reliability modeling
Baskı/Yayın Bilgisi: (2005)