Value proposition design : how to create products and services customers want : get started with; /

Relationship marketing theory and practice /
Publicado em: (1996)

Customer care excellence : how to create an effective customer focus. /
por: Cook, Sarah
Publicado em: (2011)

Monitoring, measuring and managing customer service /
por: Goodman, Gary S.
Publicado em: (2000)

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
por: Allen, Danica R., 1959-
Publicado em: (2004)

Strategic six sigma for champions : keys to sustainable competitive advantage /
por: Reidenbach, R. Eric, et al.
Publicado em: (2006)

A modern approach to operations management
por: Roy, Ram Naresh
Publicado em: (2005)

Lean six sigma service excellence a guide to green belt certification and bottom line improvement /
por: Taylor, Gerald M.
Publicado em: (2009)

Sales and marketing the Six Sigma Way
por: Webb, Michael J.
Publicado em: (2006)

Six sigma marketing : from cutting costs to growing market share /
por: Reidenbach, R. Eric
Publicado em: (2009)

Service innovation management
Publicado em: (2005)

Competitive advantage through mass-customization : self-assessment work book : 39 probing questions and contrasting pairs of examples : what separates the successful from the average? /
por: Tuominen, Kari
Publicado em: (2012)

The TQM journal the international review of organizational improvement.
Publicado em: (2008)

Papers from the 7th IWC TQM Conference 2013, Belgrade /
Publicado em: (2015)

Best practice quality function deployment (QFD) cases /
Publicado em: (2004)

The leading edge in quality function deployment
Publicado em: (2003)

Applied quality control
por: Grous, Ammar
Publicado em: (2013)

The certified quality technician handbook /
por: Walker, H. Fred, 1963-, et al.
Publicado em: (2012)

The certified quality technician handbook /
por: Benbow, Donald W., 1936-, et al.
Publicado em: (2003)

Integrating inspection management into your quality improvement system /
por: Mawby, William D., 1952-
Publicado em: (2005)

Axiomatic quality integrating axiomatic design with six-sigma, reliability, and quality engineering /
por: El-Haik, Basem
Publicado em: (2005)

World class master scheduling best practices and lean six sigma continuous improvement /
por: Sheldon, Donald H.
Publicado em: (2006)

Total customer value management : transforming business thinking /
por: Mahajan, Gautam, 1946-
Publicado em: (2010)

Service quality crossing boundaries /
Publicado em: (2003)

Perceived service quality of employees in the utility industry : a case of Kenya Power and Lighting Co. Ltd /
por: Mutua, Jossylin N.
Publicado em: (2006)

Applied statistics for the Six sigma green belt /
por: Gupta, Bhisham C., 1942-, et al.
Publicado em: (2005)

Best practices in lean six sigma process improvement a deeper look /
por: Schonberger, Richard
Publicado em: (2008)

Analysis of reliability and quality control
por: Grous, Ammar
Publicado em: (2013)

The certified quality engineer handbook /
Publicado em: (2008)

Implementing design for Six sigma : a leader's guide-getting the most from your product development process /
por: Belair, Georgette, 1969-, et al.
Publicado em: (2006)

Business performance through lean six sigma : linking the knowledge worker, the twelve pillars, and Baldrige /
por: Schutta, James T., 1944-
Publicado em: (2006)

Statistical and managerial techniques for six sigma methodology theory and application /
por: Barone, Stefano
Publicado em: (2012)

Six sigma for operational excellence
Publicado em: (2004)

Smart data enterprise performance optimization strategy /
por: George, James A., 1948-
Publicado em: (2010)

Consistency and transformation in the quality movement
Publicado em: (2006)

Quality management and CSR
Publicado em: (2007)

Advanced reliability modeling
Publicado em: (2005)